Our Terms & Conditions
General Terms & Conditions
RGR GLOBAL LOGISTICS, LLC TERMS & CONDITIONS OF SERVICE
These terms and conditions of service constitute a legally binding contract between the “Company” and the “Customer”. In the event the Company renders services and issues a document containing Terms and Conditions governing such services, the Terms and Conditions set forth in such other document(s) shall govern those services.
- Definitions.
(a) “Company” shall mean RGR Global Logistics LLC, its subsidiaries, related companies, agents and/or representatives;
(b) “Customer” shall mean the person for which the Company is rendering service, as well as its principals, agents and/or representatives, including, but not limited to, shippers, importers, exporters, carriers, secured parties, warehousemen, buyers and/or sellers, shipper’s agents, insurers and underwriters, break-bulk agents, consignees, etc. It is the responsibility of the Customer to provide notice and copy(s) of these terms and conditions of service to all such agents or representatives;
(c) “Documentation” shall mean all information received directly or indirectly from Customer, whether in paper or electronic form;
(d) “Ocean Transportation Intermediaries” (“OTI”) shall include an “ocean freight forwarder” and a “non-vessel operating carrier”;
(e) “Third parties” shall include, but not be limited to, the following: “carriers, truckmen, cartmen, lightermen, forwarders, OTIs, customs brokers, agents, warehousemen and others to which the goods are entrusted for transportation, cartage, handling and/or delivery and/or storage or otherwise”. - Company as agent.
The Company acts as the “agent” of the Customer for the purpose of performing duties in connection with the entry and release of goods, post entry services, the securing of export licenses, the filing of export and security documentation on behalf of the Customer and other dealings with Government Agencies: as to all other services, Company acts as an independent contractor. - Limitation of Actions.
(a) Unless subject to a specific statute or international convention, all claims against the Company for a potential or actual loss, must be made in writing and received by the Company, Within 30 days of the event giving rise to claim; the failure to give the Company timely notice shall be a complete defense to any suit or action commenced by Customer.
(b) All suits against Company must be filed and properly served on Company as follows:
(i) For claims arising out of ocean transportation, within 30 days from the date of the loss;
(ii) For claims arising out of air transportation, within 10 days from the date of the loss;
(iii) For claims arising out of the preparation and/or submission of an import entry(s), within 15
days from the date of liquidation of the entry(s);
(iv) For any and all other claims of any other type, within 30 days from the date of the loss or
damage.
4. No Liability For The Selection or Services of Third Parties and/or Routes.
Unless services are performed by persons or firms engaged pursuant to express written instructions from the Customer, Company shall use reasonable care in its selection of third parties, or in selecting the means, route and procedure to be followed in the handling, transportation, clearance and delivery of the shipment; advice by the Company that a particular person or firm has been selected to render services with respect to the goods, shall not be construed to mean that the Company warrants or represents that such person or firm will render such services nor does Company assume responsibility or liability for any actions(s) and/or inaction(s) of such third parties and/or its agents, and shall not be liable for any delay or loss of any kind, which occurs while a shipment is in the custody or control of a third party or the agent of a third party; all claims in connection with the Act of a third party shall be brought solely against such party and/or its agents; in connection with any such claim, the Company shall reasonably cooperate with the Customer, which shall be liable for any charges or costs incurred by the Company.
5. Quotations Not Binding.
Quotations as to fees, rates of duty, freight charges, insurance premiums or other charges given by the Company to the Customer are for informational purposes only and are subject to change without notice; no quotation shall be binding upon the Company unless the Company in writing agrees to undertake the handling or transportation of the shipment at a specific rate or amount set forth in the quotation and payment arrangements are agreed to between the Company and the Customer.
6. Reliance On Information Furnished.
(a) Customer acknowledges that it is required to review all documents and declarations prepared and/or filed with U.S. Customs & Border Protection, other Government Agency and/or third parties, and will immediately advise the Company of any errors, discrepancies, incorrect statements, or omissions on any declaration or other submission filed on Customers behalf;
(b) In preparing and submitting customs entries, export declarations, applications, security filings, documentation and/or other required data, the Company relies on the correctness of all documentation, whether in written or electronic format, and all information furnished by Customer; Customer shall use reasonable care to ensure the correctness of all such information and shall indemnify and hold the Company harmless from any and all claims asserted and/or liability or losses suffered by reason of the Customer’s failure to disclose information or any incorrect, incomplete or false statement by the Customer or its agent, representative or
contractor upon which the Company reasonably relied. The Customer agrees that the Customer has an affirmative non-delegable duty to disclose any and all information required to import, export or enter the goods.
- Declaring Higher Value To Third Parties.
Third parties to whom the goods are entrusted may limit liability for loss or damage; the Company will request excess valuation coverage only upon specific written instructions from the Customer, which must agree to pay any charges therefore; in the absence of written instructions or the refusal of the third party to agree to a higher declared value, at Company’s discretion, the goods may be tendered to the third party, subject to the terms of the third party’s limitations of liability and/or terms and conditions of service. - Insurance.
Unless requested to do so in writing and confirmed to Customer in writing, Company is under no obligation to procure insurance on Customer’s behalf; in all cases, Customer shall pay all premiums and costs in connection with procuring requested insurance. - Disclaimers; Limitation of Liability.
(a) Except as specifically set forth herein, Company makes no express or implied warranties in connection with its services;
(b) In connection with all services performed by the Company, Customer may obtain additional liability coverage, up to the actual or declared value of the shipment or transaction, by requesting such coverage and agreeing to make payment therefor, which request must be confirmed in writing by the Company prior to rendering services for the covered transaction(s).
(c) In the absence of additional coverage under (b) above, the Company’s liability shall be limited to the following:
(i) where the claim arises from activities other than those relating to customs business, $50.00
per shipment or transaction, or
(ii) where the claim arises from activities relating to “Customs business,”$50.00 per entry or the
amount of brokerage fees paid to Company for the entry, whichever is less;
(d) In no event shall Company be liable or responsible for consequential, indirect, incidental, statutory or punitive damages, even if it has been put on notice of the possibility of such damages, or for the acts of third parties.
10. Advancing Money.
All charges must be paid by Customer in advance unless the Company agrees in writing to extend credit to customer; the granting of credit to a Customer in connection with a particular transaction shall not be considered a waiver of this provision by the Company.
11. Indemnification/Hold Harmless.
The Customer agrees to indemnify, defend, and hold the Company harmless from any claims and/or liability, fines, penalties and/or attorneys’ fees arising from the importation or exportation of customers merchandise and/or any conduct of the Customer, including but not limited to the inaccuracy of entry, export or security data supplied by Customer or its agent or representative, which violates any Federal, State and/or other laws, and further agrees to indemnify and hold the Company harmless against any and all liability, loss, damages, costs, claims, penalties, fines and/or expenses, including but not limited to reasonable attorney’s fees, which the Company may hereafter incur, suffer or be required to pay by reason of such claims; in the event that any claim, suit or proceeding is brought against the Company, it shall give notice in writing to the Customer by mail at its address on file with the Company. - C.O.D. or Cash Collect Shipments.
Company shall use reasonable care regarding written instructions relating to “Cash/Collect on Deliver (C.O.D.)” shipments, bank drafts, cashier’s and/or certified checks, letter(s) of credit and other similar payment documents and/or instructions regarding collection of monies but shall not have liability if the bank or consignee refuses to pay for the shipment. - Costs of Collection.
In any dispute involving monies owed to Company, the Company shall be entitled to all costs of collection, including reasonable attorney’s fees and interest at 20 % per annum or the highest rate allowed by law, whichever is less unless a lower amount is agreed to by Company. - General Lien and Right To Sell Customer’s Property.
(a) Company shall have a general and continuing lien on any and all property of Customer coming into Company’s actual or constructive possession or control for monies owed to Company with regard to the shipment on which the lien is claimed, a prior shipment(s) and/or both;
(b) Company shall provide written notice to Customer of its intent to exercise such lien, the exact amount of monies due and owing, as well as any on-going storage or other charges; Customer shall notify all parties having an interest in its shipment(s) of Company’s rights and/or the exercise of such lien.
(c) Unless, within thirty days of receiving notice of lien, Customer posts cash or letter of credit at sight, or, if the amount due is in dispute, an acceptable bond equal to 110% of the value of the total amount due, in favor of Company, guaranteeing payment of the monies owed, plus all storage charges accrued or to be accrued, Company shall have the right to sell such shipment(s) at public or private sale or auction and any net proceeds remaining thereafter shall be refunded to Customer.
15. No Duty To Maintain Records For Customer.
Customer acknowledges that pursuant to Sections 508 and 509 of the Tariff Act, as amended, (19 USC §1508 and 1509) it has the duty and is solely liable for maintaining all records required under the Customs and/or other Laws and Regulations of the United States; unless otherwise agreed to in writing, the Company shall only keep such records that it is required to maintain by Statute(s) and/or Regulation(s), but not act as a “recordkeeper” or “recordkeeping agent” for Customer.
16. Obtaining Binding Rulings, Filing Protests, etc.
Unless requested by Customer in writing and agreed to by Company in writing, Company shall be under no obligation to undertake any pre- or post Customs release action, including, but not limited to, obtaining binding rulings, advising of liquidations, filing of petition(s) and/or protests, etc.
17. Preparation and Issuance of Bills of Lading.
Where Company prepares and/or issues a bill of lading, Company shall be under no obligation to specify thereon the number of pieces, packages and/or cartons, etc.; unless specifically requested to do so in writing by Customer or its agent and Customer agrees to pay for same, Company shall rely upon and use the cargo weight supplied by Customer. - No Modification or Amendment Unless Written.
These terms and conditions of service may only be modified, altered or amended in writing signed by both Customer and Company; any attempt to unilaterally modify, alter or amend same shall be null and void.
19. Compensation of Company.
The compensation of the Company for its services shall be included with and is in addition to the rates and charges of all carriers and other agencies selected by the Company to transport and deal with the goods and such compensation shall be exclusive of any brokerage, commissions, dividends, or other revenue received by the Company from carriers, insurers and others in connection with the shipment. On ocean exports, upon request, the Company shall provide a detailed breakout of the components of all charges assessed and a true copy of each pertinent document relating to these charges. In any referral for collection or action against the Customer for monies due the Company, upon recovery by the Company, the Customer shall pay the expenses of collection and/or litigation, including a reasonable attorney fee. - Severability.
In the event any Paragraph(s) and/or portion(s) hereof is found to be invalid and/or unenforceable, then in such event the remainder hereof shall remain in Full force and effect. Company’s decision to waive any provision herein, either by conduct or otherwise, shall not be deemed to be a further or continuing waiver of such provision or to otherwise waive or invalidate any other provision herein.
21. Governing Law; Consent to Jurisdiction and Venue.
These terms and conditions of service and the relationship of the parties shall be construed according to the laws of the State of Texas without giving consideration to principals of conflict of law.
Customer and Company
(a) irrevocably consent to the jurisdiction of the United States District Court and the State courts of Texas ;
(b) agree that any action relating to the services performed by Company, shall only be brought in said courts;
(c) consent to the exercise of in personam jurisdiction by said courts over it, and
(d) further agree that any action to enforce a judgment may be instituted in any jurisdiction.
Warehousing Terms & Conditions
WAREHOUSING TERMS AND CONDITIONS
These Warehousing Terms and Conditions (“Warehousing Terms”) govern all warehousing-related services provided by RGR Global Logistics, LLC (“RGR”), including, but not limited to, storage, order fulfillment, packaging, labeling, inventory control, cross-docking, transloading, and any other related services (collectively, “Warehousing Services”) involving any commodities, equipment, or goods (“Goods”). Warehousing Services may be performed through various means, including, without limitation, the use of warehouses, containers, trailers, or storage lots (collectively, the “Warehouse,” which term shall include the owner or lessor thereof, as applicable).
These Warehousing Terms are intended to supplement and be read in conjunction with RGR’s General Terms and Conditions (“General Terms”) in effect as of the date these Warehousing Terms are executed by the entity or individual identified below (“Customer”). In the event of any conflict between the General Terms and these Warehousing Terms, the Warehousing Terms shall control solely with respect to the Warehousing Services.
By signing these Warehousing Terms, whether by physical or electronic signature, Customer acknowledges and agrees to be bound by both the General Terms and these Warehousing Terms. The General Terms are available at www.rgrlogisticsusa.com, or a copy will be provided upon request.
The term of these Warehousing Terms shall continue for so long as RGR is providing Warehousing Services to the Customer, or for as long as the Customer’s Goods remain in a Warehouse as a result of RGR’s performance of Warehousing Services, whichever period is longer.
- Company shall arrange for the storage of Customer’s Goods at a Warehouse. Customer agrees to be bound by the terms and conditions of such Warehouse, which are incorporated herein by reference, and a copy of which shall be made available to Customer upon request. Customer represents and warrants that it lawfully possesses the Goods, has the full right and authority to store them, and will identify itself as the consignee on the applicable bill of lading or other contract of carriage (“BOL”), using the designation “in care of” the Warehouse. Under no circumstances shall Customer identify the Company or the Warehouse as the consignee.
- Customer shall provide a timely and accurate description of the Goods, including any special handling, storage, or security requirements. Customer shall ensure that all Goods are properly marked, labeled, and packaged for storage and handling. Prior to delivery, Customer shall furnish a complete manifest identifying the types, marks, brands, or sizes of the Goods to be stored and accounted for separately, along with the requested class of storage and any additional services desired. Company or Warehouse reserves the right to refuse acceptance of any Goods that do not conform to the description or requirements provided by Customer, or for any other reason, in their sole discretion, without incurring any liability as result of such refusal.
- Company shall invoice Customer for Warehousing Services in accordance with the rates, charges, and provisions mutually agreed upon by the parties or, where applicable, as set forth in the Warehouse’s terms and conditions. All such rates and charges are subject to adjustment based on prevailing market conditions or the condition of the Goods. Customer shall not withhold or offset any amounts due to Company under any circumstances.
If:
(i) Customer fails to make timely payments owed to Company;
(ii) Customer breaches these Warehousing Terms or the General Terms;
(iii) the Goods are at risk of deterioration or a decline in value; or
(iv) the Goods pose a risk to persons or property within the Warehouse,
then Company or Warehouse may, in their sole discretion and without liability, exercise any form of lawful self-help (“Self Help”), including, without limitation, public or private sale, relocation, transfer, return, or disposal of the Goods.
Customer expressly waives any statutory notice or advertisement requirements related to the sale or disposal of the Goods in the event of Self Help. In such instances, Company or Warehouse shall provide a minimum of five (5) business days’ prior written notice to Customer by U.S. Mail or overnight courier, with a courtesy copy via email, using the most recent contact information on file. It is the Customer’s sole responsibility to update Company with any change in mailing or email address.
Customer hereby waives and releases Company and Warehouse from any and all claims, liabilities, or damages arising from the exercise of Self Help. Customer shall be responsible for all costs and expenses incurred by Company and/or Warehouse in connection with Self Help, which may be deducted from the proceeds, if any, realized from the sale or other disposition of the Goods.
- Warehouse shall not be liable for any loss or damage to Goods that are tendered, stored, or handled, however caused, unless such loss or damage is the direct result of Warehouse’s failure to exercise the level of care that a reasonably prudent person would exercise under similar circumstances. Warehouse shall not be liable for any loss or damage that could not have been avoided by the exercise of such reasonable care. Goods are not insured by Warehouse or Company against loss or damage, regardless of cause. It is the sole responsibility of Customer to obtain and maintain adequate insurance coverage for the Goods at all times. In the event that Goods are lost or damaged and Warehouse is not liable, Customer shall be responsible for all associated costs, including but not limited to the removal and disposal of such Goods and any environmental cleanup or site remediation resulting from such loss or damage. Neither Company nor Warehouse shall bear any liability for Goods seized, detained, or removed by U.S. Customs or the customs authorities of any other jurisdiction in which the Goods are stored.
- Company is a broker or transportation intermediary and does not operate as a warehouse or carrier. Company will not, under any circumstance, be held liable for loss, damage, or delay to Customer’s Goods in performance of the Warehousing Services. For all other claims, Company’s liability is limited to the amount Customer paid Company in the preceding one (1) month for Warehousing Services. Neither Company nor Warehouse will be liable for any loss of profit, special, indirect, or consequential damages of any kind.
- All claims for loss, damage, or delay of Goods by Customer or any other party must be submitted in writing to Warehouse within a reasonable time, and in no event later than the earlier of:
(a) thirty (30) days after delivery of the Goods by Warehouse or Company, or
(b) thirty (30) days after Customer receives notice of the loss or damage to all or any portion of the Goods.
Failure to timely submit a written claim in accordance with this provision shall constitute a full waiver of such claim.
- No lawsuit or legal action may be brought by Customer or any other party against Warehouse for loss or damage to the Goods unless:
(a) a timely written claim has been submitted in accordance with these Warehousing Terms, and
(b) such lawsuit or action is commenced no later than the earlier of:
(i) three (3) months from the date of delivery of the Goods by Warehouse or Company, or
(ii) three (3) months from the date Customer is notified of the loss or damage to all or any part of the Goods.
Company may, at its discretion, assist Customer in the processing of claims related to the Goods; however, such assistance shall not constitute an admission of liability by Company or Warehouse.
- Warehouse shall have a general warehouse lien on the Goods for all lawful charges incurred for storage and preservation, including but not limited to charges for money advanced, accrued interest, insurance, transportation, labor, weighing, coopering, and any other services or expenses relating to such Goods. This lien shall also secure the balance of any other accounts due from Customer, whether or not related to the specific Goods at issue.
The lien shall extend to any other Goods of Customer stored at any facility owned, leased, or operated by Warehouse, regardless of whether such Goods are stored at the same location or under the same storage agreement.
To protect its lien rights, Company may, at its sole discretion, require advance payment of all charges prior to accepting Goods for transportation or storage.
- Customer, Company, and Warehouse shall not be liable to one another for any failure or delay in the performance of their obligations under these Warehousing Terms to the extent such failure or delay is caused by events beyond the reasonable control of the affected party, including, but not limited to: fire, flood, natural disaster, war, acts of terrorism, embargo, labor strike, civil unrest, governmental action or inaction, or the intervention of any governmental authority.
Such relief shall apply only if the affected party:
(a) uses commercially reasonable efforts to perform its obligations despite the event, and
(b) provides prompt written notice to the other parties of the existence and expected duration of the force majeure event.
Performance shall resume as soon as reasonably practicable once the force majeure condition has ended. - Customer will indemnify, defend, reimburse, and hold Company and Warehouse harmless from any and all claims or liability of any kind related to or arising out of the Warehousing Services, Customer’s breach of the Warehousing Terms or General Terms, and Customer’s negligence or willful misconduct. Customer will pay all reasonable attorney’s fees and costs (including court costs) incurred by Company and/or Warehouse performing Self Help or enforcing the Warehousing Terms or General Terms.
- Warehouses arranged by Company are Company’s accounts, and Customer will make no contact with Warehouses except the minimum level of contact necessary to comply with these Warehousing Terms and completion of the Warehousing Services. If these Warehousing Terms are terminated for any reason, Customer will not solicit Warehousing Services, directly or indirectly, from the Warehouse for a period of twelve (12) months after the termination date of these Warehousing Terms. This Section will not apply to Warehouses for whom Customer has (without the assistance of, introduction by, or involvement in any way of Company) performed Warehousing Services in the twelve (12) months immediately preceding the effective date of these Warehousing Terms. These Warehousing Terms may be terminated by either party on thirty (30) days prior written notice, and during such thirty-day period, Customer must remove all Goods from the Warehouse.
The parties, through their duly authorized representatives, agree that these Warehousing Terms may be signed by electronic means, and by their electronic endorsement through Company’s designated system or their physical signature, the parties intend to sign these Warehousing Terms and acknowledge that they have read these Warehousing Terms entirely; understand the Warehousing Terms; have had the opportunity to consult with legal counsel regarding the Warehousing Terms; and knowingly, voluntarily, and willfully enter into these Warehousing Terms without any duress or coercion of any kind.
Privacy Policy
PRIVACY POLICY
Effective Date: [Insert Date]
At RGR Global Logistics LLC (“Company”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
This Privacy Policy applies to our website: www.rgrlogisticsusa.com
- Information We Collect
We may collect and process the following categories of personal data:
- Contact Information: Name, phone number, email address, company name.
- Shipping Information: Freight details, pickup/drop-off locations, customs documentation.
- Website Usage Data: IP address, browser type, pages visited, time on site, and cookies.
- Marketing Data: Preferences for receiving communications and newsletter subscriptions.
- How We Collect Data
We collect data in the following ways:
- When you contact us through forms on our website.
- When you request a quote or submit shipping information.
- When you subscribe to our newsletters or marketing.
- Automatically via cookies and analytics tools (e.g., Google Analytics).
- Purpose of Processing
We collect and use your data to:
- Respond to your inquiries or quote requests.
- Provide freight forwarding and logistics services.
- Communicate with you regarding services or updates.
- Analyze website performance and improve user experience.
- Comply with legal or regulatory obligations.
- Legal Basis for Processing
Under the GDPR, we rely on the following legal bases:
- Contractual necessity: To fulfill a service or quote request.
- Consent: For marketing or newsletter communications.
- Legitimate interest: To improve our services and website functionality.
- Legal obligation: To comply with applicable law.
- Cookies
We use cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings or our cookie banner.
- Data Sharing and Transfers
We do not sell your personal data. We may share your information with:
- Service Providers (e.g., IT support, hosting, CRM, analytics tools).
- Logistics Partners for the execution of shipping services.
- Legal Authorities, if required by law.
If data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards such as standard contractual clauses.
- Data Retention
We retain your data only as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements.
- Your Rights Under GDPR
If you are located in the EEA, you have the right to:
- Access the personal data we hold about you.
- Correct or update your personal data.
- Request erasure (right to be forgotten).
- Object to or restrict processing.
- Data portability (receive your data in a readable format).
- Withdraw consent at any time.
To exercise your rights, email us at: info@rgrlogisticsusa.com
- Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, or loss.
- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
- Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated date.
- Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
RGR Global Logistics LLC
+1-281-724-4993
www.rgrlogisticsusa.com
"It Can Be Done!"
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Resources
Houston Texas
14950 Heathrow Forest Parkway, Suite 410, Houston, Tx. 77032